Shipping & Returns

Last updated September 2026

The short version: shipping within the US is free, international orders pay a flat rate shown at checkout, unopened returns are easy within 30 days, and if something arrives wrong we make it right. Here is the longer version.

Shipping

We ship worldwide. Orders to United States addresses ship free by USPS; international orders ship by USPS First Class International for a flat rate shown at checkout before you pay. Any customs duties or import taxes are set by the destination country and are the buyer's responsibility.

Orders ship within 3–5 business days via USPS. We email a tracking link when one is available.

If a package is lost or stolen after it shows delivered, contact us — we'll work with USPS to track it down. A replacement isn't guaranteed, but we'll help you file a claim with USPS and make it right where we can.

Returns

Unopened, unworn physical items — CDs, vinyl, shirts, caps, stickers and physical sheet music — can be returned within 30 days of delivery for a refund of the item price. You're responsible for return shipping. Original shipping isn't refunded, unless the item arrived damaged or wrong (see below).

A gift or bundle is treated item by item: each item in it follows its own rule above.

Damaged, defective or wrong items

If something arrives damaged, defective or wrong, contact us within 30 days of delivery — a photo helps — and we'll replace it or refund you in full, including shipping.

Refunds

Refunds go back to the original payment method (card, via Square) once we've received and checked the return. They typically take 5–10 business days to appear after that.

Digital downloads

Digital download codes are delivered with your order email. They're final once delivered — except if a code or link doesn't work, in which case we'll fix it or refund you.

Starting a return, or any question

Write to fans@maxcoopermusic.com and a human will answer.